Terms & Conditions

 

1. Introduction

Welcome to Cornalls Seafood! When placing an order through our website, you agree to be bound by the following terms and conditions. Please read them carefully, before using our service.

2. Contact information

Business name: Cornalls Seafood
Telephone: 01743 352138
Email: hello@cornallsseafood.com
Address: Unit 16, Shrewsbury Market Hall, Claremont Street, Shrewsbury, Shropshire. SY1 1HQ

3. Ordering process

Orders can be placed online through our website. Please place your order at least 2 working days before collection. Your order will be ready for collection after 10am on the designated collection day. Please check the opening times of your chosen collection point.

N.B. Currently, collection is from Shrewsbury Market Hall. However, we will be adding more hubs around Shropshire soon.

4. Payment

Payment is processed via Stripe® at the time of order. We accept all major credit and debit cards through this secure payment method.

5. Collection process

Collection times and dates may vary. Please refer to the Collection Times page for more details. If for any reason you are unable to collect your order at the agreed time, please notify us immediately. All our fish is fresh; therefore, we may not be able to issue a refund if the order is not collected on time.

6. Quality and Freshness

We are committed to providing the highest quality of the freshest fish. If you are not satisfied with the quality of your order, please contact us immediately so that we can address any issues. Please read carefully our Collection and Care instructions on your order acceptance.

7. Cancellations and Refunds

Due to the perishable nature of our products, we cannot accept cancellations or offer refunds once an order has been processed. If there are exceptional circumstances, please contact us at the earliest opportunity to discuss possible solutions.

8. Liability

Cornalls Seafood will not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with the use of our products. Our liability is limited to the purchase price of the products.

9. Privacy

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we handle your data.

10. Miscellaneous

These terms and conditions are subject to change without notice. It is your responsibility to review them periodically for updates and changes.